Refund and Returns Policy for Winprestunie

Effective Date: January 8, 2025

At Winprestunie, we value our customers and are committed to ensuring your satisfaction with every product you purchase. Our Refund and Returns Policy is designed to provide you with a hassle-free process in case you are not completely satisfied with your order. Please read the following policy carefully to understand your rights and how to handle returns, exchanges, and refunds.

1. Overview of Our Refund and Returns Policy

Our goal is to make your shopping experience with Winprestunie as easy and enjoyable as possible. We understand that sometimes things don’t work out, whether due to a wrong size, incorrect product, or simply a change of mind. In such cases, we offer a clear and transparent policy to ensure that you can return or exchange your items without unnecessary complications.

Our Refund and Returns Policy applies to all orders placed on our website, winprestunie.com, and is effective from the moment you make your purchase.

2. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • Return Window: You can return most items within 30 days from the date you received your order.
  • Condition of the Product: The product must be unused, in original condition, and in its original packaging. The item should be free of any signs of use or wear (e.g., no scuff marks, scratches, stains, or odors).
  • Proof of Purchase: A valid proof of purchase is required for all returns, such as an order number or receipt.
  • Non-returnable Items: Certain items are not eligible for return. These include:
    • Custom-made or personalized products
    • Clearance or final sale items
    • Gift cards or downloadable products
    • Items that have been damaged by misuse or accidents

Please ensure that the item is in the same condition you received it, with all original tags, labels, and packaging intact. For more detailed information about specific product categories or items, refer to the product description pages on our website.

3. How to Initiate a Return

If you wish to return an item, please follow these simple steps:

  • Contact Us: Reach out to our customer service team within 30 days of receiving your order. You can contact us via email at info@winprestunie.com or call our support line at (660) 679-4258. Please provide your order number, details about the item(s) you wish to return, and the reason for the return.

  • Return Authorization: Our customer service team will guide you through the process, including providing a Return Authorization Number (RAN), if necessary. This number must be included with your returned items to ensure that your return is processed quickly.

  • Return Shipping: Once your return has been authorized, you will be provided with instructions on how to ship the item back to us. Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect item sent, damaged product). We recommend using a trackable shipping method for returns, as we cannot be responsible for lost or damaged returns during transit.

  • Packaging the Return: Please securely package the items in their original packaging (or similar protective packaging) to prevent damage during the return shipping process. Include all original accessories, manuals, tags, and receipts, if applicable.

4. Refunds and Exchanges

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If your return is approved, the following options are available:

  • Refund to Original Payment Method: We will process your refund to the original payment method used during purchase. Please note that the processing time for the refund can take up to 10 business days from the moment we approve your return, depending on your bank or payment provider. Refunds will include the cost of the product(s) returned but may not include original shipping fees.

  • Exchange: If you would like to exchange your item for a different size, color, or model, we will be happy to accommodate you, provided that the new item is available. In some cases, you may need to pay the difference in price for an exchange. If there is a price difference, we will send you an invoice for the remaining balance, and once we receive payment, we will ship the exchanged item to you.

5. Shipping Costs for Returns

  • Domestic Returns: If the return is initiated due to an error on our part (e.g., wrong product, defective product, or damaged item), Winprestunie will cover the return shipping costs. You will be provided with a pre-paid return shipping label.

  • Customer Fault Returns: If the return is due to a change of mind, wrong size, or other reasons not related to a mistake made by Winprestunie, the customer is responsible for the cost of return shipping.

  • International Returns: For customers located outside the United States, return shipping costs are also the responsibility of the customer, except in cases where the product is defective or damaged.

Please be aware that we cannot refund shipping fees if the item was delivered correctly but returned for other reasons.

6. Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at info@winprestunie.com or call (660) 679-4258 within 7 days of receiving the product. We will provide you with instructions on how to return the defective product, and we will cover the cost of return shipping.

We may ask for the following documentation to process your claim:

  • Photos of the damaged or defective product(s)
  • A copy of your receipt or proof of purchase
  • A description of the defect or damage

Once we receive the damaged or defective item, we will either repair it, provide a replacement, or issue a full refund, depending on the situation.

7. Late or Missing Refunds

If you have not received a refund after the processing period of 10 business days, please check with your bank or payment provider to ensure the refund was processed correctly. If you’ve done this and still have not received your refund, please contact us at info@winprestunie.com, and we will assist you in resolving the issue.

8. Exceptions to the Return Policy

While we want all of our customers to be completely satisfied, there are a few exceptions to our return policy:

  • Custom or Personalized Products: These items are made specifically for you and cannot be returned or exchanged unless they are defective or damaged.
  • Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange.
  • Open or Used Equipment: Products such as athletic shoes, apparel, and certain equipment may not be eligible for return once they have been worn or used. This is to ensure the health and safety of all our customers.

Please refer to individual product descriptions to determine if an item is eligible for return.

9. Consumer Rights

This Refund and Returns Policy is in addition to, and does not affect, your statutory rights as a consumer. Under U.S. consumer protection laws, you may be entitled to certain rights to cancel or return goods within a specified time period, even if not covered under our policy.

If you have any questions regarding your statutory rights or need more information, please contact us directly at info@winprestunie.com.

10. How to Contact Us

If you have any questions about our Refund and Returns Policy, or need assistance with a return or exchange, feel free to contact us. Our customer service team is available to help you Monday to Friday, from 9 AM to 5 PM Central Time.

  • Email: info@winprestunie.com
  • Phone: (660) 679-4258
  • Mailing Address:
    Winprestunie
    300 S Delaware St
    Butler, Missouri, United States